1. Processing Times
• Orders are typically processed within 2 business days from the date of purchase. During peak seasons (e.g., holidays, promotional campaigns), processing may take up to 5 business days. All orders are subject to stock availability and payment confirmation.
2. Shipping Locations
• We currently ship to the following regions:
• United States (all 50 states, including Alaska and Hawaii)
• Selected international destinations (please contact [email protected] for confirmation).
• We do not currently ship to embargoed countries or regions restricted by U.S. or international regulations.
3. Delivery Times
• Standard Shipping (Domestic): 3–5 business days
• Please note: delivery times are estimates and may be impacted by weather, customs delays, carrier disruptions, or other unforeseen events outside our control.
4. Shipping Costs
• Standard shipping costs are included in the purchase price unless otherwise stated.
• Expedited or international shipping fees (if applicable) may apply and will be displayed at checkout.
• Duties, customs, and import taxes (if applicable) are the responsibility of the customer.
5. Order Confirmation & Tracking
• Once your order has been processed and shipped, you will receive:
• An order confirmation email
• A tracking number with carrier details
• Tracking information may take up to 24 hours to update in the carrier’s system.
6. Carriers
• We partner with reputable logistics providers, including but not limited to:
• USPS
• UPS
• FedEx
• DHL Express (for international orders)
• The choice of carrier is determined by our logistics team based on your delivery address, shipping option, and nature of the product.
7. Address Accuracy
• Customers are responsible for providing a complete and accurate shipping address at checkout.
• We are not responsible for:
• Delays caused by incorrect or incomplete addresses
• Packages lost due to incorrect address entry
• Additional costs incurred for re-shipment due to incorrect addresses
8. Undeliverable or Refused Shipments
• If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from the carrier, the customer will be responsible for re-shipping costs.
• Refunds for unclaimed or refused shipments will exclude original shipping fees.
9. Lost or Damaged Shipments
• If your order is lost or arrives damaged:
• Contact [email protected] within 7 calendar days of the estimated delivery date.
• Provide order details and, if applicable, photographs of the damaged items and packaging.
• We will investigate with the carrier and, once confirmed, arrange for replacement or refund.
10. International Deliveries
• International shipments may be subject to additional:
• Customs clearance procedures
• Duties, VAT, or import taxes imposed by the destination country
• These charges are the responsibility of the customer. We cannot predict these costs and are not responsible for delays caused by customs processing.
11. Customer Support
• For any shipping-related inquiries, please contact our support team:
• Email: [email protected]
• Phone: +17862091816
• Working Hours: Mon–Fri, 9 AM – 6 PM (EST)
• We aim to respond to all inquiries within 24–48 business hours.
12. Policy Updates
• We reserve the right to update or modify this Shipping Policy at any time without prior notice. Updated versions will be published on our Website, and customers are encouraged to review this policy periodically.